Ringley estate management
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Pay your Service Charges On-line Question-mark-white

You service charge due is made up of 2 funds: The Service Charge for day to day expenses and where the lease allows a reserve fund.

Service charge outstanding balance   £123.00 Cross
Reserve fund outstanding balance   £0.00 Tick

How to Pay

There are 4 ways you can pay your service charges

to pay by cheque

Postbox_send
Pay_by_cheque make cheques payable to
Ringley Client Account
RE: Demo Block (ends 20/02/2016)

Send your cheques to

Ringley House,
349 Royal College Street,
London NW1 9QS
Please write your reference number on the back of the cheque
0000s/001

Having difficulty paying?

Nobody at Ringley has authority to agree to payment plans. Asking us to agree to a payment plan would put us in breach of our appointment and also would be a breach of the covenants you signed up to when you bought the property (you promised to pay within 21 days of the due date).

There are 2 things we can do to help, these are:
  1. Suggest that you pay by credit card, this would stop you being in arrears and enable you to spread payments over more months with your credit card company
  2. Signpost you to Ringley Legal who can help you with an application to get a further advance from your mortgage company (if any)

Click here to download the Financial Difficulty Form

Call to make payment.

Friendly_customer_team Pay_by_phone 020 7428 2059
020 7428 1996

*admin fees apply if you paying by card

By phone we can set-up a Direct Debit if you have a zero balance or take card payments.
Why do I have to pay administration charges when paying service charge or ground rent?

Paying by credit/debit card incurs card charges and extra reconciliation work. Charges cannot be deducted from your payment as it would be unreasonable to expect your neighbour who pays by cheque or direct debit to pay for this additional work.

Admin charges apply because 100% of your service charge is needed to cover budgeted expenditure - and the service charge budget does not include a budget for Barclaycard payment centre admin fees.
Also, we expect you would agree that it would,

  1. Be unfair for other owners in the block/development to pay administration charges for those who choose to pay by credit/debit card.
  2. And, paying by credit/debit card does create extra administration at Ringley because credit/debit card payments have to be transferred from the credit/debit card provider into the unique bank account for just your site.
Therefore, not only do we have to reconcile the credit/debit card facility, we also have to deal with transfer payments as well.

Paying by direct debit is entirely FREE because even though there are charges involved direct debit payments reduce Ringley's administration time. Paying by credit card or debit card is a customer choice and we do have to pass the charges on.

We understand that recharging fees to owners is not popular but this is a necessary part of what we do.

Admin charges
  • Payment up to £100 = £5.50
  • Payment of £101 - £250 = £7.50
  • Payment of £251 - £500 = £12.50
  • Payment of £501 - £750 = £15.00
  • Payment more than £751 = £20.00
  • Direct Debit = FREE

Having difficulty paying?

Nobody at Ringley has authority to agree to payment plans. Asking us to agree to a payment plan would put us in breach of our appointment and also would be a breach of the covenants you signed up to when you bought the property (you promised to pay within 21 days of the due date).

There are 2 things we can do to help, these are:
  1. Suggest that you pay by credit card, this would stop you being in arrears and enable you to spread payments over more months with your credit card company
  2. Signpost you to Ringley Legal who can help you with an application to get a further advance from your mortgage company (if any)

Click here to download the Financial Difficulty Form

It is cheaper to pay by card online than by phone.

Card_payment-methods

When paying, don't forget to include both the service charge and any reserve fund amount due.
Total to pay £123.00

All on-line transactions are handled by
Barclays

Watch a Video_play video tutorial of how to pay by card
Your Property Ref: read only
Amount
Message to Finance Team
ie. Service charge for next qtr

Why do I have to pay administration charges when paying service charge or ground rent?

Paying by credit/debit card incurs card charges and extra reconciliation work. Charges cannot be deducted from your payment as it would be unreasonable to expect your neighbour who pays by cheque or direct debit to pay for this additional work.

Admin charges apply because 100% of your service charge is needed to cover budgeted expenditure - and the service charge budget does not include a budget for Barclaycard payment centre admin fees.
Also, we expect you would agree that it would,

  1. Be unfair for other owners in the block/development to pay administration charges for those who choose to pay by credit/debit card.
  2. And, paying by credit/debit card does create extra administration at Ringley because credit/debit card payments have to be transferred from the credit/debit card provider into the unique bank account for just your site.
Therefore, not only do we have to reconcile the credit/debit card facility, we also have to deal with transfer payments as well.

Paying by direct debit is entirely FREE because even though there are charges involved direct debit payments reduce Ringley's administration time. Paying by credit card or debit card is a customer choice and we do have to pass the charges on.

We understand that recharging fees to owners is not popular but this is a necessary part of what we do.

Admin charges
  • Payment up to £100 = £5.50
  • Payment of £101 - £250 = £7.50
  • Payment of £251 - £500 = £12.50
  • Payment of £501 - £750 = £15.00
  • Payment more than £751 = £20.00
  • Direct Debit = FREE

Having difficulty paying?

Nobody at Ringley has authority to agree to payment plans. Asking us to agree to a payment plan would put us in breach of our appointment and also would be a breach of the covenants you signed up to when you bought the property (you promised to pay within 21 days of the due date).

There are 2 things we can do to help, these are:
  1. Suggest that you pay by credit card, this would stop you being in arrears and enable you to spread payments over more months with your credit card company
  2. Signpost you to Ringley Legal who can help you with an application to get a further advance from your mortgage company (if any)

Click here to download the Financial Difficulty Form

Pay by Direct Debit (you need a zero balance 1st)

Frequently asked Questions

Why can't I set up Direct Debit to clear my balance?
Setting up a Direct Debit for service charge is a little different as when it comes to service charge, the Direct Debit needs to take into account the terms of your lease. I.e, to ensure charges are paid by the next due date. This is why we cannot just take what you owe today and spread this balance over 12 months.

If you have arrears, we cannot put your arrears on DD because your arrears are already due and we cannot set up a DD that would breach the payment covenant in your lease. You will need to make a catch up payment first.

Will my DD stay the same each month?
No, we recalculate all DD’s every month as other charges may have been added and need to be taken into account, for example:
  • A balancing charge – may increase or reduce your DD. Where an amount changes due to a balancing charge we will have sent you a copy of the accounts with an explanatory letter.
  • New budget – So unless the new budget is identical to last year's, your DD will change.
  • Keys or admin charges – we will review your DD to reflect any additional charges added to your account.
  • When we are awaiting budget sign off – if this is the case our system looks at the last 12 months charges due and extrapolates this forwards until a new budget is applied.
Set up a Direct Debit now

The Direct Debit Guarantee

Direct_debit_logo

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits

If there are any changes to the amount, date or frequency of your Direct Debit Ringley Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Ringley Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request

If an error is made in the payment of your Direct Debit by Ringley Ltd or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society

If you receive a refund you are not entitled to, you must pay it back when Ringley Ltd asks you to You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Having difficulty paying?

Nobody at Ringley has authority to agree to payment plans. Asking us to agree to a payment plan would put us in breach of our appointment and also would be a breach of the covenants you signed up to when you bought the property (you promised to pay within 21 days of the due date).

There are 2 things we can do to help, these are:
  1. Suggest that you pay by credit card, this would stop you being in arrears and enable you to spread payments over more months with your credit card company
  2. Signpost you to Ringley Legal who can help you with an application to get a further advance from your mortgage company (if any)

Click here to download the Financial Difficulty Form

If you want to pay by Internet bank transfer you can send your payments to:

Bank: Barclays Bank
Sort Code: 203237
Account Number: 73140563
Account Name: Ringley Client Account
Don't forget to quote your ref 0000s/001

Having difficulty paying?

Nobody at Ringley has authority to agree to payment plans. Asking us to agree to a payment plan would put us in breach of our appointment and also would be a breach of the covenants you signed up to when you bought the property (you promised to pay within 21 days of the due date).

There are 2 things we can do to help, these are:
  1. Suggest that you pay by credit card, this would stop you being in arrears and enable you to spread payments over more months with your credit card company
  2. Signpost you to Ringley Legal who can help you with an application to get a further advance from your mortgage company (if any)

Click here to download the Financial Difficulty Form

Can I pay by standing order?

Ringley do not support standing order payments for service charges or ground rent because

  1. If you pay on standing order say the 1st of month we don't get Bank statement until the end of the month,
  2. We then have to reconcile perhaps 500 statements a month. You could therefore appear to be in arrears incorrectly and we may start taking credit control action against you as we work on a 90 day credit control cycle and action has to be taken during the month before the bank statements are received
  3. We operate individual client accounts for each and every site and we do not have the resources within the fee we receive to phone banks every day or check on-line to see who has paid into the bank or what standing orders have been received prior to the month end reconciliation. We do offer direct debit facilities which ensure the funds are electronically posted to your ledger within 72 hours.

Having difficulty paying?

Nobody at Ringley has authority to agree to payment plans. Asking us to agree to a payment plan would put us in breach of our appointment and also would be a breach of the covenants you signed up to when you bought the property (you promised to pay within 21 days of the due date).

There are 2 things we can do to help, these are:
  1. Suggest that you pay by credit card, this would stop you being in arrears and enable you to spread payments over more months with your credit card company
  2. Signpost you to Ringley Legal who can help you with an application to get a further advance from your mortgage company (if any)

Click here to download the Financial Difficulty Form